can be by Paypal, BACS, Card or Cheque. For payment by Card, please
call on 01406 351526
Mainland Postage is included in the checkout pricing - Please ask for
have any questions, we will be glad to help!
may be subject to change without prior notice. - If
in doubt please contact us for current price.
- Costs quoted on this site are kept as up to date as possible. Errors
and omissions excepted. All prices are in UK Pounds Sterling (£) and
are subject to carriage. Please confirm that you understand and accept
the prices quoted, before placing your order. We reserve the right to
change prices without prior notice, to allow for any price rise in
TERMS - Cash with order please. Cheques and bank drafts should be made
payable to "R Keenes".
CREDIT CARDS - We offer Credit, Debit or Visa Card facilities. Overseas
card transactions are subject to a £6.00 bank fee.
PAYPAL- We accept payments by Paypal, but overseas orders are subject
to a 5.2% surcharge to cover Paypal fees.
- We will replace or refund the full price paid for any parts if they
are proved faulty or not as specified by the customer, provided that
they are returned to us immediately and are not altered in any way. We
cannot be held liable for deviations or alterations to floor layouts
that have been made to any vehicle, so that it does not conform to the
original maker's design. If you are in doubt, request samples, and a
copy of our templates before placing your order. We endeavour to comply
to the Trade Descriptions Act by giving accurate descriptions of the
goods offered for sale. If you feel that there are any
misrepresentations, please advise us so that we may amend the
LIABILITY - We accept liability only for items
which are proved faulty by reason of our negligence. Such liability is
limited to the price paid for the item and does not include any
consequential loss. It is your responsibility to check that all details
of your order, such as specifications, measurements, colour and
delivery, are correct and suitable to your requirements prior to
placing your order.
ORDERING - The use of original numbers does
not indicate supply of original parts. We reserve the right to supply
pattern/remanufactured parts as necessary. it is the purchaser's
responsibility to ensure and check that parts supplied are suitable for
the vehicle and use intended by them, and the supplier gives no
warranty express or implied of suitability.
DELIVERY - We
endeavour to supply all orders within 28 days, but, occasionally, some
items will not be ex-stock and will be dispatched immediately new stock
arrives. You will be informed of this at the time of ordering
OR DAMAGED ITEMS - We must be notified on receipt of goods. If the
goods are sent by carrier, sign "damaged", if apparent. A claim
submitted if goods are received and endorsed, "not checked",
"unexamined" or different words of the same effect on the Delivery Note
are not adequate in case of claim.
On delivery it is your
responsibility to inspect and report to us, any visible damage/defect
to the goods. Do not leave goods wrapped and
are not liable for visible damage not reported within three working
days of delivery. The goods must not be subject to any
processing. The purchaser must care for the goods while the
is being investigated.
If you are returning an item because of
an error on our part or it is defective we will be happy to refund the
delivery charges incurred, otherwise you will be responsible for those
charges incurred in returning the item to us.
Order cancellations must be submitted to us in writing - email, fax or
TO CANCEL & RETURNS - (Consumer Protection (Distance Selling)
Directive 97/7/EC). The right to cancel allows you time to examine the
goods. The cooling off period starts when the contract is concluded and
ends 14 working days after the day the goods are received. The right to
cancel does not apply to rubbers, materials which have been cut off
rolls, or any other item made to order.
When customers exercise
the right to cancel they are under a duty to take reasonable care of
the goods and to return them to us in the condition they were supplied.
It shall be the responsibility of the customer to cover return postage
costs. It is advised that returned items be sent via recorded mail as
we cannot be held responsible for lost items. Refunds will be given,
once the goods have been returned to us and checked to ensure they are
in the same condition as when they were originally shipped from us.
goods should be unused, un altered and must be in resaleable condition.
We do not refund your cost of returning the goods to us unless they are
incorrect or faulty.
VAT - Our products are not subject to VAT.
CARRIAGE - ALL PRICES SHOWN ARE CARRIAGE EXTRA.
- We despatch using the most economical method possible at the time.
Items requiring extra packaging on wood or in tubes are charged extra.
The Highlands, Islands and Northern Ireland are subject to extra
charges and their size restrictions
OVERSEAS - All overseas
orders will be priced, depending on country and weight and size of the
parcel. You will be informed of total shipping costs before placing
your order. We despatch goods less that 2kg weight by small packet,
larger consignments are sent by courier services into Europe. Please
specify whether you require air or sea despatch of packages/parcels.